Corporate

POSITION SUMMARY

The Field Supervisor will uphold the core values of Ownership, Trust, and Teamwork. This position will have a passion for safety and leading teams. The Field Supervisor will support our EHS initiatives that protect employees, customers, and assets allowing all our team members to return home safely every day. This role is instrumental in achieving success through hard work, integrity, and developing yourself and others.  

RESPONSIBILITIES

• Direct leadership/supervision for 30+ protectors (field based crews)
• Support the Area Manager and General Manager in managing and executing company initiatives
• Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business
• Maintain Field (80%) and Office (20%) Responsibilities
• Ensure safety, quality, training, employee engagement, and retention standards are met
• Protect the company’s team members, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices
• Coach, Motivate, Develop assigned team of protectors
• Develop relationships with new and existing customers to achieve goals and new business opportunities
• Perform job site and vehicle inspections, attend pre-bid meetings, meet with clients, and work in the field with the team as needed
• Address customer service issues are promptly and efficiently while providing the highest level of customer service
• Assist in preparing daily schedules
• Monitor daily employee issues including payroll, timekeeping, benefits, time off requests, customer issues, and training requirements
• Facilitate teambuilding efforts and regular communications with team members
• Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs
• Obtain ATSSA and state-specific certifications
• Become a subject matter expert in work zone setup/design and professional flagging
• Other duties as assigned 

The Account Manager will secure profitable business for their branch(es) and the company by selling the company’s portfolio of services, rentals, and products to potential and existing energy, broadband, transportation, and construction customers with who they develop and maintain effective customer/vendor relationships. The Account Manager is expected to meet or exceed sales/margin targets by using proper planning, effective sales presentations, a thorough understanding of industry trends and our competitors’ positions in the market, and continuous follow-up before and after the sale. The Account Manager will also conduct studies of their assigned territory, identify new potential customers and their needs, emphasize the advantage of engaging with our company, and implement strategies to attract and retain customers through effective collaboration with Operations and other key departments. This position is an active hands-on role requiring routine weekly travel, primarily within an assigned sales territory.

RESPONSIBILITIES

• Responsible for attending and conducting weekly sales and cold call appointments with key decision makers on potential and existing accounts including, but not limited to, visiting the customer’s facility and/or job site, video and phone calls, email, etc.
• Build and maintain a solid and qualified pipeline, establishing professional customer/vendor relationships with appropriate customer contacts at all levels in relevant departments such as purchasing, engineering, project management, quality assurance, senior leadership, etc.
• Proactively identify and secure opportunities to help customers solve problems, quote on customer requirements, assist in providing job estimates, provide technical assistance as needed, and keep customers up to date on new developments
• Maintain involvement in execution of customer’s project/order to ensure that all services and products are meet or exceed the contracted expectations and conditions by consistently collaborating with Operations, Billing, and other key departments
• Effectively convey the Company’s focus on safety to employees and customers, and promote Statewide Traffic Safety’s network of companies ability and commitment to deliver safe, high-quality, and on-time services
• Network as key point of contact for sales within assigned territory, identifying and executing on opportunities to increase sales by participating in various events, including but not limited to trade shows, association meetings and conferences, industry events, etc.
•  Track and regularly provide reports on all activity, target achievement, sales forecasts, lost business, orders and quotes, problems and recommended solutions for customer/vendor relationship or project concerns, changes in assigned territory or industry trends that may affect the Company, etc.
• Collaborate with Inside Sales, Billing, and Branch and Area Managers on sales strategies and procedures
• Other duties as assigned by leaders in Operations, Sales, or Corporate

The Estimator at AWP Safety will build quality relationships to secure profitable business partners to support the business unit. Responsibilities include reviewing and clarification of proposals, negotiating projects, completing estimates including bid documents, determining the project’s scope, and evaluating special conditions affecting the proposal. This role will collaborate with the Operations Department to ensure the accuracy of quotes as well as prospecting for business opportunities.

• Builds estimates for clients through direct requests from our customers, CSR’s, planners, or anyone involved with our daily operations that requests an estimate.
• Produce estimates, track, and manage the estimates in SharePoint, TCR and/or estimating spreadsheet.
• Track all estimates with our clients to determine the close ratio of completed estimates.
• Ensure that estimates are being completed in compliance with local, state, and Federal MUTCD requirements and allowed set-up approvals.
• Knowledge and understanding of the permitting processes and costs.
• Continual process improvement, tracking, production, and billing of estimates to support the sales efforts for AWP safety.
• Collaborate with management on strategic estimating and growth initiatives for the estimating department.
• Analyze all available information to compile into a proposal estimate.
• Attending external pre-bid meetings to determine the scope of work.
• Determine key variables for cost, labor, equipment, and other estimates.
• Complete estimates including bid documents, determining the project’s scope, deration of the project, phasing and evaluating special conditions affecting the proposal (including site conditions, access, personnel, labor hours, mobilization and equipment needs)
• Review and clarify proposals and negotiate projects.
• Prepare estimates based on time, labor requirements, equipment costs, and specifications.
• Create and submit estimate reports or bids to appropriate people (project managers, clients, bidding competitions, etc.)
• Obtain and track offers and quotes from subcontractors or vendors.
• Prepare preliminary schedules for all successfully awarded projects.
• Manage multiple projects estimates simultaneously.
• Develop relationships with current and potential customers and estimating staffs in a sale capacity. (Mainly calls)
• Involved in peer engagement, mentoring and on-the-job training.
• Verify the customer quote and work with the Operations Team to ensure the customer is provided with a quote.
• Gain technical knowledge required for all aspects of traffic control, and AWP Safety products to present to client.
• Compliance with all aspects of traffic control as governed by standards of local, state, and federal agencies.
• Track estimates in external systems to manage close ratios and margin profiles.
• Create plan in Rapid plan and submit traffic control plans.
• Help support traffic control plans.
• Attend regular customer lunches to build and maintain the relationship.
• Follow AWP Safety policies and procedures.
• Exceed KPI’s & follow estimating SOP.
• Perform other functions as necessary or as assigned.

The Field Supervisor will uphold the core values of Ownership, Trust, and Teamwork. This position will have a passion for safety and leading teams. The Field Supervisor will support our EHS initiatives that protect employees, customers, and assets allowing all our team members to return home safely every day. This role is instrumental in achieving success through hard work, integrity, and developing yourself and others.   

• Support the Area Manager and General Manager in managing your team of protectors.  
• Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business
• Direct supervision for Field crews
• Maintain Field/Office Responsibilities; 80% in Field and 20% in Office
• Ensure that safety, quality, training, employee engagement, and retention are a prime focus of the business
• Protect the company’s employees, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices
• Coach, Motivate, Develop your team of protectors
• Develop relationships with internal and external customers to achieve goals and new business opportunities 
• Perform field and vehicle inspections, attend pre-bid meetings, meet with clients and work in the field with the team as needed
• Ensure customer service issues are addressed promptly and efficiently while providing the highest level of customer service 
• Assist in preparing daily schedules
• Monitor daily employee issues including payroll, timekeeping, benefits, time off requests, customer issues, and training requirements
• Facilitate teambuilding efforts and regular communications with team members 
• Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs 
• Obtain ATSSA and state-specific certifications 
• Become a subject matter expert in work zone setup/design and professional flagging 
• Other duties as assigned 

The Field Supervisor will uphold the core values of Ownership, Trust, and Teamwork. This position will have a passion for safety and leading teams. The Field Supervisor will support our EHS initiatives that protect employees, customers, and assets allowing all our team members to return home safely every day. This role is instrumental in achieving success through hard work, integrity, and developing yourself and others.   

• Support the Area Manager and General Manager in managing your team of protectors.  
• Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business
• Direct supervision for Field crews
• Maintain Field/Office Responsibilities; 80% in Field and 20% in Office
• Ensure that safety, quality, training, employee engagement, and retention are a prime focus of the business
• Protect the company’s employees, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices
• Coach, Motivate, Develop your team of protectors
• Develop relationships with internal and external customers to achieve goals and new business opportunities 
• Perform field and vehicle inspections, attend pre-bid meetings, meet with clients and work in the field with the team as needed
• Ensure customer service issues are addressed promptly and efficiently while providing the highest level of customer service 
• Assist in preparing daily schedules
• Monitor daily employee issues including payroll, timekeeping, benefits, time off requests, customer issues, and training requirements
• Facilitate teambuilding efforts and regular communications with team members 
• Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs 
• Obtain ATSSA and state-specific certifications 
• Become a subject matter expert in work zone setup/design and professional flagging 
• Other duties as assigned 

The Estimator at Trafficade/AWP Safety will build quality relationships to secure profitable business partners to support the business unit. Responsibilities include reviewing and clarification of proposals, negotiating projects, completing estimates including bid documents, determining the project’s scope, and evaluating special conditions affecting the proposal. This role will collaborate with the Operations Department to ensure the accuracy of quotes as well as prospecting for business opportunities.

• Building estimates for clients through direct requests from our customers, CSR’s, planners, or anyone involved with our daily operations that requests an estimate.
• Produce estimates, track, and manage the estimates in TCR.
• Track all estimates with our clients to determine the close ratio of completed estimates.
• Ensure that estimates are being completed in compliance with each city’s requirement and allowed set-up approvals.
• Continual process improvement, tracking, production and billing of estimates to support the sales efforts for Trafficade/AWP safety.
• Collaborate with management on strategic estimating and growth initiatives for the estimating department.
• Analyze all available information to compile into a proposal estimate.
• Attending external pre-bid meetings to determine the scope of work.
• Determine key variables for cost and other estimates.
• Complete estimates including bid documents, determining the project’s scope, and evaluating special conditions affecting the proposal (including site conditions, access, personnel, and equipment needs)
• Review and clarify proposals and negotiate projects.
• Prepare estimates based on time, labor requirements, equipment costs, and specifications.
• Create and submit estimate reports or bids to appropriate people (project managers, clients, bidding competitions, etc.)
• Obtain and track offers and quotes from subcontractors or vendors.
• Prepare preliminary schedules for all successfully awarded projects.
• Manage multiple projects estimates simultaneously.
• Develop relationships with current and potential customers in a sale capacity. (Mainly calls)
• Involved in peer engagement, mentoring and on-the-job training.
• Verify the customer quote and work with the Operations Team to ensure the customer is provided with a quote.
• Gain technical knowledge required for all aspects of traffic control, and Trafficade/AWP Safety products to present to client.
• Compliance with all aspects of traffic control as governed by standards of local, state, and federal agencies.
• Develop traffic control plans.
• Attend regular customer lunches to build and maintain the relationship.
• Perform other functions as necessary or as assigned.

The Supervisor, Billing and Collections will be responsible for leading the mission of protecting our customers, people, business, and time. This role will manage and assign workloads and oversee customer onboarding, invoicing, and assist with account resolution to ensure timely payments. The Customer Relations Supervisor is responsible for collaboration across all levels to achieve departmental and organizational goals.

This position will be on-site in our North Canton Corporate Office location.

RESPONSIBILITIES

• Supervise select members of the Billing and Customer Relations Team to ensure timely and accurate invoicing and payment within terms
• Ensure staff is meeting production goals while remaining compliant with company standards and performing the essential functions of their position
• Provide training on systems and processes as requested
• Investigate and resolve customer issues
• Provide excellent customer service to internal and external customers
• Effectively communicate with internal management when necessary to accelerate the billing and collection processes
• Monitor and maintain key assigned accounts and resolve day-to-day issues
• Conduct performance evaluations for their team according to organization guidelines
• Perform other duties and/or special projects as assigned

The Estimator at AWP Safety will build quality relationships to secure profitable business partners to support the business unit. Responsibilities include reviewing and clarification of proposals, negotiating projects, completing estimates including bid documents, determining the project’s scope, and evaluating special conditions affecting the proposal. This role will collaborate with the Operations Department to ensure the accuracy of quotes as well as prospecting for business opportunities.

• Builds estimates for clients through direct requests from our customers, CSR’s, planners, or anyone involved with our daily operations that requests an estimate.
• Produce estimates, track, and manage the estimates in SharePoint, TCR and/or estimating spreadsheet.
• Track all estimates with our clients to determine the close ratio of completed estimates.
• Ensure that estimates are being completed in compliance with local, state, and Federal MUTCD requirements and allowed set-up approvals.
• Knowledge and understanding of the permitting processes and costs.
• Continual process improvement, tracking, production, and billing of estimates to support the sales efforts for AWP safety.
• Collaborate with management on strategic estimating and growth initiatives for the estimating department.
• Analyze all available information to compile into a proposal estimate.
• Attending external pre-bid meetings to determine the scope of work.
• Determine key variables for cost, labor, equipment, and other estimates.
• Complete estimates including bid documents, determining the project’s scope, deration of the project, phasing and evaluating special conditions affecting the proposal (including site conditions, access, personnel, labor hours, mobilization and equipment needs)
• Review and clarify proposals and negotiate projects.
• Prepare estimates based on time, labor requirements, equipment costs, and specifications.
• Create and submit estimate reports or bids to appropriate people (project managers, clients, bidding competitions, etc.)
• Obtain and track offers and quotes from subcontractors or vendors.
• Prepare preliminary schedules for all successfully awarded projects.
• Manage multiple projects estimates simultaneously.
• Develop relationships with current and potential customers and estimating staffs in a sale capacity. (Mainly calls)
• Involved in peer engagement, mentoring and on-the-job training.
• Verify the customer quote and work with the Operations Team to ensure the customer is provided with a quote.
• Gain technical knowledge required for all aspects of traffic control, and AWP Safety products to present to client.
• Compliance with all aspects of traffic control as governed by standards of local, state, and federal agencies.
• Track estimates in external systems to manage close ratios and margin profiles.
• Create plan in Rapid plan and submit traffic control plans.
• Help support traffic control plans.
• Attend regular customer lunches to build and maintain the relationship.
• Follow AWP Safety policies and procedures.
• Exceed KPI’s & follow estimating SOP.
• Perform other functions as necessary or as assigned.

POSITION SUMMARY

As the Customer Relations Associate, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will focus on accurate and timely submission of invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Associate is responsible for collaboration across all levels to achieve departmental and organizational goals.

RESPONSIBILITIES

• Enter high volumes of data into the various systems timely and accurately for billing purposes
• Make adjustments and handle billing discrepancies and rejections timely and accurately
• Validate, verify and compare contract agreements as needed
• Provide excellent customer service and provide customers with a positive experience
• Support the team in securing timely payments from customers
• Act as a resource for other functions within AWP
• Answer phones and respond to inquiries using a professional and courteous demeanor
• Provide general office support and peer training as requested
• Comply with all AWP policies, procedures and safety requirements
• Perform other duties and special projects as assigned

The Account Manager will secure profitable business for their branch(es) and the company by selling the company’s portfolio of services, rentals, and products to potential and existing energy, broadband, transportation, and construction customers with who they develop and maintain effective customer/vendor relationships. The Account Manager is expected to meet or exceed sales/margin targets by using proper planning, effective sales presentations, a thorough understanding of industry trends and our competitors’ positions in the market, and continuous follow-up before and after the sale. The Account Manager will also conduct studies of their assigned territory, identify new potential customers and their needs, emphasize the advantage of engaging with our company, and implement strategies to attract and retain customers through effective collaboration with Operations and other key departments. This position is an active hands-on role requiring routine weekly travel, primarily within an assigned sales territory.

RESPONSIBILITIES

• Responsible for attending and conducting weekly sales and cold call appointments with key decision makers on potential and existing accounts including, but not limited to, visiting the customer’s facility and/or job site, video and phone calls, email, etc.
• Build and maintain a solid and qualified pipeline, establishing professional customer/vendor relationships with appropriate customer contacts at all levels in relevant departments such as purchasing, engineering, project management, quality assurance, senior leadership, etc.
• Proactively identify and secure opportunities to help customers solve problems, quote on customer requirements, assist in providing job estimates, provide technical assistance as needed, and keep customers up to date on new developments
• Maintain involvement in execution of customer’s project/order to ensure that all services and products are meet or exceed the contracted expectations and conditions by consistently collaborating with Operations, Billing, and other key departments
• Effectively convey the Company’s focus on safety to employees and customers, and promote Statewide Traffic Safety’s network of companies ability and commitment to deliver safe, high-quality, and on-time services
• Network as key point of contact for sales within assigned territory, identifying and executing on opportunities to increase sales by participating in various events, including but not limited to trade shows, association meetings and conferences, industry events, etc.
•  Track and regularly provide reports on all activity, target achievement, sales forecasts, lost business, orders and quotes, problems and recommended solutions for customer/vendor relationship or project concerns, changes in assigned territory or industry trends that may affect the Company, etc.
• Collaborate with Inside Sales, Billing, and Branch and Area Managers on sales strategies and procedures
• Other duties as assigned by leaders in Operations, Sales, or Corporate

• Perform a variety of tasks involving strenuous manual labor in highway construction projects; perform manual work in preparing equipment or vehicles for use
• Make deliveries as needed
• Stage appropriate equipment with product and backup supply
• Conduct preventative maintenance as recommended on all equipment
• Maintain a clean job site: pick up all tools and equipment and secure job site each day in order to eliminate potential hazards
• Material handling and storage
• Support the daily maintenance of all vehicles (filled with fuel, fluids inspected and topped, appropriate tire pressure)
• Load and unload trucks and haul and hoist materials
• Material Delivery to Jobsites
• Ensure that proper safety and incident reporting procedures are followed. Bring problems to the attention of the Supervisor/Foreman, Safety Director or Branch Manager

• Provide high-quality customer service to any walk-in customers
• Collaborate with and assist the Billing Specialist, Operations Manager and Branch Manager with orders and customer needs
• Assist with showroom merchandising and ordering products
• Answer incoming phone calls and transfer to the correct person.
• Respond, compose, and send e-mail correspondence throughout the company in a timely manner
• Provide customer support via email, phone, or in person
• Inform customers of current promotions or special sales
• Engagement in learning and communicating all Statewide products and services
• Compliance with all company safety standards and procedures
• Creatively work with team members on sales strategies
• Other duties as assigned
• Engage in company safety programs and support those efforts as needed. 
• Sales cycle (craddle to grave)