Corporate

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Accounts Receivable Specialist

As the Customer Relations & Accounts Receivable Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.

  • Apply daily cash timely and accurately
  • Review customer receivables and coordinate payment resolution
  • Communicate with internal and/or external customers and various units regarding collection issues
  • Collaborate within the Customer Relations team to complete tasks in a timely manner
  • Reduce the delinquency for assigned accounts to achieve organizational goals
  • Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team
  • Enlist the efforts of management when necessary to accelerate the collection process
  • Follow work process to communicate and collaborate with employees at all levels
  • Establish and maintain effective and cooperative working relationships with customers
  • Perform training as requested
  • Perform other duties and/or special projects as assigned
     
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Operations Administrator

Come Grow with UsOperations Administrator

The Operations Administrator is an essential role on the Operations team.  The admin has the freedom to work independently but is a vital part of the team.  He/she assists with multiple projects and duties, including inbound/outbound calls, coordinating repairs and customer relations to ensure satisfaction after work is complete.  Performing with a focus on accuracy, timeliness and responsiveness and high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.

 

What you will do:

  • Review and adjust daily fieldwork tickets using the TCR Software Program
  • HR paperwork including; Payroll validation and reports, PTO requests, updating personnel files, W-4’s, and I-9’s.
  • Process invoices, conduct billing corrections & collections
  • Organize, track and record inventory
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Operations Administrator

Come Grow with UsOperations Administrator

The Operations Administrator is an essential role on the Operations team.  The admin has the freedom to work independently but is a vital part of the team.  He/she assists with multiple projects and duties, including inbound/outbound calls, coordinating repairs and customer relations to ensure satisfaction after work is complete.  Performing with a focus on accuracy, timeliness and responsiveness and high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.

 

What you will do:

  • Review and adjust daily fieldwork tickets using the TCR Software Program
  • HR paperwork including; Payroll validation and reports, PTO requests, updating personnel files, W-4’s, and I-9’s.
  • Process invoices, conduct billing corrections & collections
  • Organize, track and record inventory
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Dispatch
  • Provide the highest level of customer service and satisfaction
  • Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service
  • Receive any incoming customer service calls
  • Schedule and coordinate all service calls and adjust drivers’ daily schedules as required
  • Monitor drivers throughout the day via the dispatch system
  • Create the next day driver schedule ensuring customer needs are met
  • Add new customer jobs and tickets to the computer system (TCR)
  • Conduct job service checks for jobs that have been out for 30 days or more
  • Complete a “final edit” of each job ensuring the ticket has all the required information for billing
  • Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners
  • Perform other functions as necessary or as assigned
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Field Supervisor

The Field Supervisor will uphold the core values of Ownership, Trust, and Teamwork. This position will have a passion for safety and leading teams. The Field Supervisor will support our EHS initiatives that protect employees, customers, and assets allowing all our team members to return home safely every day. This role is instrumental in achieving success through hard work, integrity, and developing yourself and others.   

  • Support the Area Manager and General Manager in managing your team of protectors.  
  • Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business
  • Direct supervision for Field crews
  • Maintain Field/Office Responsibilities; 80% in Field and 20% in Office
  • Ensure that safety, quality, training, employee engagement, and retention are a prime focus of the business
  • Protect the company’s employees, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices
  • Coach, Motivate, Develop your team of protectors
  • Develop relationships with internal and external customers to achieve goals and new business opportunities 
  • Perform field and vehicle inspections, attend pre-bid meetings, meet with clients and work in the field with the team as needed
  • Ensure customer service issues are addressed promptly and efficiently while providing the highest level of customer service 
  • Assist in preparing daily schedules
  • Monitor daily employee issues including payroll, timekeeping, benefits, time off requests, customer issues, and training requirements
  • Facilitate teambuilding efforts and regular communications with team members 
  • Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs 
  • Obtain ATSSA and state-specific certifications 
  • Become a subject matter expert in work zone setup/design and professional flagging 
  • Other duties as assigned 
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Field Administrator (Office Manager)

The Field Administrator will play an essential role in AWP Safety’s growth by assisting the Operations team with multiple projects and duties, including but not limited to systems management, report generation, coordinating repairs/ maintenance, inbound/outbound calls, and interacting with customers to ensure satisfaction. The Field Administrator must be comfortable performing multiple tasks effectively with a focus on timeliness and responsiveness, high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.

  • Provide daily reporting for the operations team.
  • Track attendance and add appropriate documentation to employee file in personnel system.
  • Assist facility leadership in schedule creation and send daily.
  • Validate job workflow on a daily basis.
  • Update personnel records (i.e. new hire information, terminations, employee information, etc.)
  • Ensure team member certifications are accurate and up to date in system to maintain compliance.
  • Enter and submit weekly payroll.
  • Monitor and communicate vehicle inspection, periodic maintenance, and maintenance needs to facility leadership.
  • Maintain equipment/asset information in system.
  • Create purchase orders for rentals and vendor purchases.
  • Order PPE (Personal Protective Equipment) and other basic facility needs.
  • Attend scheduled calls and meetings (digital and in person)
  • Monitor safety reporting submissions.
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Account Manager

The Account Manager will uphold the core values of Ownership, Trust, and Teamwork. This position will represent AWP to potential and existing energy, broadband, transportation, and construction customers in your assigned geographical area. You will maintain and grow the existing business while using your exceptional communication skills and understanding of industry trends to identify and capture new accounts.

  • Responsible for conducting weekly sales appointments with key decision makers on existing accounts
  • Attend qualified weekly cold call appointments resulting in adding new accounts each week, and conduct calls to prospective new accounts
  • Build and maintain a solid and qualified pipeline
  • Convey the company’s focus on safety to employees and customers
  • Collaborate with Inside Sales, Billing Clerk, and Branch Manager on sales strategies and procedures
  • Network as the key point of contact for sales within the defined region
  • Create business plans and forecasts to drive weekly sales targets
  • Represent AWP Safety network of companies to deliver quality, on-time service
  • Other duties as assigned
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Field Supervisor

The Field Supervisor will uphold the core values of Ownership, Trust, and Teamwork. This position will have a passion for safety and leading teams. The Field Supervisor will support our EHS initiatives that protect employees, customers, and assets allowing all our team members to return home safely every day. This role is instrumental in achieving success through hard work, integrity, and developing yourself and others.   

  • Support the Area Manager and General Manager in managing your team of protectors.  
  • Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business
  • Direct supervision for Field crews
  • Maintain Field/Office Responsibilities; 80% in Field and 20% in Office
  • Ensure that safety, quality, training, employee engagement, and retention are a prime focus of the business
  • Protect the company’s employees, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices
  • Coach, Motivate, Develop your team of protectors
  • Develop relationships with internal and external customers to achieve goals and new business opportunities 
  • Perform field and vehicle inspections, attend pre-bid meetings, meet with clients and work in the field with the team as needed
  • Ensure customer service issues are addressed promptly and efficiently while providing the highest level of customer service 
  • Assist in preparing daily schedules
  • Monitor daily employee issues including payroll, timekeeping, benefits, time off requests, customer issues, and training requirements
  • Facilitate teambuilding efforts and regular communications with team members 
  • Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs 
  • Obtain ATSSA and state-specific certifications 
  • Become a subject matter expert in work zone setup/design and professional flagging 
  • Other duties as assigned 
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Account Manager

The Account Manager will secure profitable business for their branch(es) and the company by selling the company’s portfolio of services, rentals, and products to potential and existing energy, broadband, transportation, and construction customers with who they develop and maintain effective customer/vendor relationships. The Account Manager is expected to meet or exceed sales/margin targets by using proper planning, effective sales presentations, a thorough understanding of industry trends and our competitors’ positions in the market, and continuous follow-up before and after the sale. The Account Manager will also conduct studies of their assigned territory, identify new potential customers and their needs, emphasize the advantage of engaging with our company, and implement strategies to attract and retain customers through effective collaboration with Operations and other key departments. This position is an active hands-on role requiring routine weekly travel, primarily within an assigned sales territory.

RESPONSIBILITIES

  • Responsible for attending and conducting weekly sales and cold call appointments with key decision makers on potential and existing accounts including, but not limited to, visiting the customer’s facility and/or job site, video and phone calls, email, etc.
  • Build and maintain a solid and qualified pipeline, establishing professional customer/vendor relationships with appropriate customer contacts at all levels in relevant departments such as purchasing, engineering, project management, quality assurance, senior leadership, etc.
  • Proactively identify and secure opportunities to help customers solve problems, quote on customer requirements, assist in providing job estimates, provide technical assistance as needed, and keep customers up to date on new developments
  • Maintain involvement in execution of customer’s project/order to ensure that all services and products are meet or exceed the contracted expectations and conditions by consistently collaborating with Operations, Billing, and other key departments
  • Effectively convey the Company’s focus on safety to employees and customers, and promote Statewide Traffic Safety’s network of companies ability and commitment to deliver safe, high-quality, and on-time services
  • Network as key point of contact for sales within assigned territory, identifying and executing on opportunities to increase sales by participating in various events, including but not limited to trade shows, association meetings and conferences, industry events, etc.
  •  Track and regularly provide reports on all activity, target achievement, sales forecasts, lost business, orders and quotes, problems and recommended solutions for customer/vendor relationship or project concerns, changes in assigned territory or industry trends that may affect the Company, etc.
  • Collaborate with Inside Sales, Billing, and Branch and Area Managers on sales strategies and procedures
  • Other duties as assigned by leaders in Operations, Sales, or Corporate

 

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Account Manager

The Account Manager will secure profitable business for their branch(es) and the company by selling the company’s portfolio of services, rentals, and products to potential and existing energy, broadband, transportation, and construction customers with who they develop and maintain effective customer/vendor relationships. The Account Manager is expected to meet or exceed sales/margin targets by using proper planning, effective sales presentations, a thorough understanding of industry trends and our competitors’ positions in the market, and continuous follow-up before and after the sale. The Account Manager will also conduct studies of their assigned territory, identify new potential customers and their needs, emphasize the advantage of engaging with our company, and implement strategies to attract and retain customers through effective collaboration with Operations and other key departments. This position is an active hands-on role requiring routine weekly travel, primarily within an assigned sales territory.

RESPONSIBILITIES

  • Responsible for attending and conducting weekly sales and cold call appointments with key decision makers on potential and existing accounts including, but not limited to, visiting the customer’s facility and/or job site, video and phone calls, email, etc.
  • Build and maintain a solid and qualified pipeline, establishing professional customer/vendor relationships with appropriate customer contacts at all levels in relevant departments such as purchasing, engineering, project management, quality assurance, senior leadership, etc.
  • Proactively identify and secure opportunities to help customers solve problems, quote on customer requirements, assist in providing job estimates, provide technical assistance as needed, and keep customers up to date on new developments
  • Maintain involvement in execution of customer’s project/order to ensure that all services and products are meet or exceed the contracted expectations and conditions by consistently collaborating with Operations, Billing, and other key departments
  • Effectively convey the Company’s focus on safety to employees and customers, and promote Statewide Traffic Safety’s network of companies ability and commitment to deliver safe, high-quality, and on-time services
  • Network as key point of contact for sales within assigned territory, identifying and executing on opportunities to increase sales by participating in various events, including but not limited to trade shows, association meetings and conferences, industry events, etc.
  •  Track and regularly provide reports on all activity, target achievement, sales forecasts, lost business, orders and quotes, problems and recommended solutions for customer/vendor relationship or project concerns, changes in assigned territory or industry trends that may affect the Company, etc.
  • Collaborate with Inside Sales, Billing, and Branch and Area Managers on sales strategies and procedures
  • Other duties as assigned by leaders in Operations, Sales, or Corporate

 

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AWP header
Account Manager

The Account Manager will secure profitable business for their branch(es) and the company by selling the company’s portfolio of services, rentals, and products to potential and existing energy, broadband, transportation, and construction customers with who they develop and maintain effective customer/vendor relationships. The Account Manager is expected to meet or exceed sales/margin targets by using proper planning, effective sales presentations, a thorough understanding of industry trends and our competitors’ positions in the market, and continuous follow-up before and after the sale. The Account Manager will also conduct studies of their assigned territory, identify new potential customers and their needs, emphasize the advantage of engaging with our company, and implement strategies to attract and retain customers through effective collaboration with Operations and other key departments. This position is an active hands-on role requiring routine weekly travel, primarily within an assigned sales territory.

RESPONSIBILITIES

  • Responsible for attending and conducting weekly sales and cold call appointments with key decision makers on potential and existing accounts including, but not limited to, visiting the customer’s facility and/or job site, video and phone calls, email, etc.
  • Build and maintain a solid and qualified pipeline, establishing professional customer/vendor relationships with appropriate customer contacts at all levels in relevant departments such as purchasing, engineering, project management, quality assurance, senior leadership, etc.
  • Proactively identify and secure opportunities to help customers solve problems, quote on customer requirements, assist in providing job estimates, provide technical assistance as needed, and keep customers up to date on new developments
  • Maintain involvement in execution of customer’s project/order to ensure that all services and products are meet or exceed the contracted expectations and conditions by consistently collaborating with Operations, Billing, and other key departments
  • Effectively convey the Company’s focus on safety to employees and customers, and promote Statewide Traffic Safety’s network of companies ability and commitment to deliver safe, high-quality, and on-time services
  • Network as key point of contact for sales within assigned territory, identifying and executing on opportunities to increase sales by participating in various events, including but not limited to trade shows, association meetings and conferences, industry events, etc.
  •  Track and regularly provide reports on all activity, target achievement, sales forecasts, lost business, orders and quotes, problems and recommended solutions for customer/vendor relationship or project concerns, changes in assigned territory or industry trends that may affect the Company, etc.
  • Collaborate with Inside Sales, Billing, and Branch and Area Managers on sales strategies and procedures
  • Other duties as assigned by leaders in Operations, Sales, or Corporate

 

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AWP header
Account Manager

The Account Manager will secure profitable business for their branch(es) and the company by selling the company’s portfolio of services, rentals, and products to potential and existing energy, broadband, transportation, and construction customers with who they develop and maintain effective customer/vendor relationships. The Account Manager is expected to meet or exceed sales/margin targets by using proper planning, effective sales presentations, a thorough understanding of industry trends and our competitors’ positions in the market, and continuous follow-up before and after the sale. The Account Manager will also conduct studies of their assigned territory, identify new potential customers and their needs, emphasize the advantage of engaging with our company, and implement strategies to attract and retain customers through effective collaboration with Operations and other key departments. This position is an active hands-on role requiring routine weekly travel, primarily within an assigned sales territory.

RESPONSIBILITIES

  • Responsible for attending and conducting weekly sales and cold call appointments with key decision makers on potential and existing accounts including, but not limited to, visiting the customer’s facility and/or job site, video and phone calls, email, etc.
  • Build and maintain a solid and qualified pipeline, establishing professional customer/vendor relationships with appropriate customer contacts at all levels in relevant departments such as purchasing, engineering, project management, quality assurance, senior leadership, etc.
  • Proactively identify and secure opportunities to help customers solve problems, quote on customer requirements, assist in providing job estimates, provide technical assistance as needed, and keep customers up to date on new developments
  • Maintain involvement in execution of customer’s project/order to ensure that all services and products are meet or exceed the contracted expectations and conditions by consistently collaborating with Operations, Billing, and other key departments
  • Effectively convey the Company’s focus on safety to employees and customers, and promote Statewide Traffic Safety’s network of companies ability and commitment to deliver safe, high-quality, and on-time services
  • Network as key point of contact for sales within assigned territory, identifying and executing on opportunities to increase sales by participating in various events, including but not limited to trade shows, association meetings and conferences, industry events, etc.
  •  Track and regularly provide reports on all activity, target achievement, sales forecasts, lost business, orders and quotes, problems and recommended solutions for customer/vendor relationship or project concerns, changes in assigned territory or industry trends that may affect the Company, etc.
  • Collaborate with Inside Sales, Billing, and Branch and Area Managers on sales strategies and procedures
  • Other duties as assigned by leaders in Operations, Sales, or Corporate

 

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