Corporate

POSITION SUMMARY

The Field Supervisor will uphold the core values of Ownership, Trust, and Teamwork. This position will have a passion for safety and leading teams. The Field Supervisor will support our EHS initiatives that protect employees, customers, and assets allowing all our team members to return home safely every day. This role is instrumental in achieving success through hard work, integrity, and developing yourself and others.  

RESPONSIBILITIES

• Direct leadership/supervision for 30+ protectors (field based crews)
• Support the Area Manager and General Manager in managing and executing company initiatives
• Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business
• Maintain Field (80%) and Office (20%) Responsibilities
• Ensure safety, quality, training, employee engagement, and retention standards are met
• Protect the company’s team members, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices
• Coach, Motivate, Develop assigned team of protectors
• Develop relationships with new and existing customers to achieve goals and new business opportunities
• Perform job site and vehicle inspections, attend pre-bid meetings, meet with clients, and work in the field with the team as needed
• Address customer service issues are promptly and efficiently while providing the highest level of customer service
• Assist in preparing daily schedules
• Monitor daily employee issues including payroll, timekeeping, benefits, time off requests, customer issues, and training requirements
• Facilitate teambuilding efforts and regular communications with team members
• Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs
• Obtain ATSSA and state-specific certifications
• Become a subject matter expert in work zone setup/design and professional flagging
• Other duties as assigned 

The Account Manager will represent AWP Safety to prospective and existing accounts in the utility, construction, engineering, and event categories in the assigned regional geographic area. Responsible for maintaining existing business, with a strong focus on identifying new business through personal and telephone communication. The  Account Manager is also responsible for collecting and understanding industry trends to be competitive in the traffic control market.  Responsibilities include developing relationships with the key decision-making personnel in both existing and prospective accounts while participating in the account targeting process led by the Director of Sales.

• Strategically develop and implement profitable sales growth plans within assigned territory, to ensure alignment with company goals and objectives.
• Actively manage an existing pipeline of opportunities, with a strong focus on growing new opportunities.
• Build and maintain a robust pipeline of sales opportunities to exceed sales initiatives for new projects within the customer/prospect base.
• Maintain rapport with existing customers, while building a strong customer partnership as new sales opportunities are identified.
• Identify key account decision-makers and establish professional relationships.
• Perform customer follow-up activity to ensure brand promise and the operating performance is satisfactory.
• Collect and communicate industry trends and competitive activity within the assigned business territory regarding competitive practices.
• Manage overall relationships with internal and external customers: negotiate sales contracts, rate adjustment(s), and renewals and maintain sales forecast and CRM updates.
• Work closely with the inside sales team to ensure an excellent experience when providing quotes and other requested information.
• Identify high-potential prospect accounts and convert them to new growth opportunities.
• Partner with Billing, Collections, and AR on organizational changes to ensure an excellent most custom experience with accurate and on-time billing, while helping support resolution and retention.
• Work closely with Regional Operations Management to drive growth and overall customer experience.
• Alignment with Regional Sales Managers in support of National Account channel partners
• Participate in Quarterly Business Reviews.
• Develop and Maintain Salesforce Account information.
• Other duties as assigned

As a Customer Service Representative, your role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people, and time. This role will focus on accurate and timely assisting our customers with scheduling. The Customer service Representative is responsible for collaboration across all levels to achieve departmental and organizational goals.

• Process high volumes of calls/emails to Support our customers.
• Enter high volumes of data into the various systems timely and accurately.
• Provide excellent customer service and provide customers with a positive experience.
• Act as a resource for other functions within AWP.
• Answer phones and respond to inquiries using a professional and courteous demeanor.
• Provide general office support and peer training as requested.
• Comply with all AWP policies, procedures, and safety requirements.
• Perform other duties and special projects as assigned.

Seeking an Estimator that will contribute to the mission of protecting our customers’ people, business, and time by delivering excellent service and accurate information. This position will collaborate with all levels of the origination to clearly understand the projects and requirements needed to achieve deadlines. The Estimator will work with team members to deliver precise and accurate bids for assigned projects.

• Understand projects and all requirements.
• Analyze all available information to compile into a proposal estimate.
• Attend external pre-bid meetings to determine the scope of work.
• Determine key variables for cost and other estimates.
• Complete proposals including bid documents, determine the project’s scope, and evaluate special conditions affecting the proposal (including site conditions, access, personnel, and equipment needs).
• Review and clarify proposals and negotiate projects.
• Prepare estimates based on time, labor requirements, equipment costs, and specifications.
• Create and submit estimate reports or bids to appropriate persons (project managers, clients, bidding competitions, etc.)
• Obtain and track offers and quotes by subcontractors or vendors.
• Prepare preliminary schedules for all successfully awarded projects.
• Manage multiple projects estimates simultaneously.
• Contact current and potential customers in a sales capacity.
• Involved in peer mentoring and on-the-job training.

Other duties and/or special projects

As the Customer Relations Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people, and time. This role will focus on accurate and timely invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Associate is responsible for collaboration across all levels to achieve departmental and organizational goals.

• Enter high volumes of data into the various systems timely and accurately for billing purposes
• Adjust and handle billing discrepancies and rejections timely and accurately
• Validate, verify, and compare contract agreements as needed
• Provide excellent customer service and provide customers with a positive experience
• Support the team in securing timely payments from customers
• Act as a resource for other functions within AWP
• Answer phones and respond to inquiries using a professional and courteous demeanor
• Provide general office support and peer training as requested
• Comply with all AWP policies, procedures, and safety requirements
• Perform other duties and special projects as assigned

As the Customer Relations & Accounts Receivable Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.

• Apply daily cash timely and accurately
• Review customer receivables and coordinate payment resolution
• Communicate with internal and/or external customers and various units regarding collection issues
• Collaborate within the Customer Relations team to complete tasks in a timely manner
• Reduce the delinquency for assigned accounts to achieve organizational goals
• Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team
• Enlist the efforts of management when necessary to accelerate the collection process
• Follow work process to communicate and collaborate with employees at all levels
• Establish and maintain effective and cooperative working relationships with customers
• Perform training as requested
• Perform other duties and/or special projects as assigned
   

• Provide the highest level of customer service and satisfaction
• Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service
• Receive any incoming customer service calls
• Schedule and coordinate all service calls and adjust drivers’ daily schedules as required
• Monitor drivers throughout the day via the dispatch system
• Create the next day driver schedule ensuring customer needs are met
• Add new customer jobs and tickets to the computer system (TCR)
• Conduct job service checks for jobs that have been out for 30 days or more
• Complete a “final edit” of each job ensuring the ticket has all the required information for billing
• Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners
• Perform other functions as necessary or as assigned

The Estimator at AWP Safety will build quality relationships to secure profitable business partners to support the business unit. Responsibilities include reviewing and clarification of proposals, negotiating projects, completing estimates including bid documents, determining the project’s scope, and evaluating special conditions affecting the proposal. This role will collaborate with the Operations Department to ensure the accuracy of quotes as well as prospecting for business opportunities.

• Building estimates for clients through direct requests from our customers, CSR’s, planners, or anyone involved with our daily operations that requests an estimate.
• Produce estimates, track, and manage the estimates in TCR.
• Track all estimates with our clients to determine the close ratio of completed estimates.
• Ensure that estimates are being completed in compliance with each city’s requirement and allowed set-up approvals.
• Continual process improvement, tracking, production and billing of estimates to support the sales efforts for AWP safety.
• Collaborate with management on strategic estimating and growth initiatives for the estimating department.
• Analyze all available information to compile into a proposal estimate.
• Attending external pre-bid meetings to determine the scope of work.
• Determine key variables for cost and other estimates.
• Complete estimates including bid documents, determining the project’s scope, and evaluating special conditions affecting the proposal (including site conditions, access, personnel, and equipment needs)
• Review and clarify proposals and negotiate projects.
• Prepare estimates based on time, labor requirements, equipment costs, and specifications.
• Create and submit estimate reports or bids to appropriate people (project managers, clients, bidding competitions, etc.)
• Obtain and track offers and quotes from subcontractors or vendors.
• Prepare preliminary schedules for all successfully awarded projects.
• Manage multiple projects estimates simultaneously.
• Develop relationships with current and potential customers in a sale capacity. (Mainly calls)
• Involved in peer engagement, mentoring and on-the-job training.
• Verify the customer quote and work with the Operations Team to ensure the customer is provided with a quote.
• Gain technical knowledge required for all aspects of traffic control, and AWP Safety products to present to client.
• Compliance with all aspects of traffic control as governed by standards of local, state, and federal agencies.
• Develop traffic control plans.
• Attend regular customer lunches to build and maintain the relationship.
• Perform other functions as necessary or as assigned.

Position Summary:

The EHS Culture starts with you.  As our Business Unit EHS Director, you set the tone for our growing and dynamic company.  Your role is a combination of reducing risk, preventing injuries, monitoring environmental and safety compliance, and creating an EHS culture.  You’ll be part of a team environment – working directly with the EHS, Risk, Corporate, Business Unit, and other supporting leadership.  You are accountable for helping create, develop, and administer the EHS strategy and operating rhythms.  You are encouraged to be innovative and collaborative.

Overview:

The Business Unit EHS Director provides leadership within the West Business Unit locations and its functional framework, while partnering with The AWP Safety Leaders to establish vision and strategy and advance a culture of EHS throughout these locations.  This individual will support planning and implementation of various programs to ensure a safe, healthy, and incident free work environment for every team member.  The role will also provide technical and compliance expertise, support the day-to-day business unit operations of health and safety, and ensure proper reporting practices of all injuries, health and safety concerns, environmental regulatory compliance, audit/inspection corrective actions, safety matters, and motor vehicle collisions.  The Business Unit EHS Director will work directly with AWP Safety Company Leaders from various lines of business, as well as the Corporate VP of Safety, EHS and Risk Teams, to ensure the best possible outcomes are achieved.

Key Responsibilities:

• The development of health and safety programs and standards at an Enterprise and Business Unit level and is accountable for achieving year-over-year reductions in the frequency and severity of occupational injuries, illness, incident, and motor vehicle collisions.
• Providing strategic vision, leadership, and operational execution of environmental, health, and safety performance consistent with AWP Safety expectations.
• Leads safety programs including, but not limited to ergonomics, behavior-based safety, incident reduction, worksite analysis, hazard prevention and control, and employee engagement.
• Supports the development and implementation of AWP Safety – EHS Directives – internal EHS Management System and performance.
• Serves as an EHS subject matter expert and coaches others within the business unit operations.
• Researches, evaluates, and recommends changes to improve the EHS performance.
• Provides support to the Business Unit during regulatory inquiries, enforcement proceedings, and litigation.
• Provides visibility on EHS progress, performance, and issues to the VP of Safety and Operational Leadership Teams.
• Provide daily and continuous EHS support to the Regional EHS Team and locations.
• Implement and monitor compliance with federal and state H&S regulations and AWP Safety Company EHS – SOPs and Policies.
• Ensure effective and sustainable EHS Management System, programs, and processes are in place.
• Partner with and educate business unit functions to assure that employee safety, practices, and compliance with EHS regulations are supported.
• Recommend Health and Safety goals and objectives, as well as support the organization in the implementation of the EHS goals and objectives.
• Establish, input, and report metrics pertinent to the EHS activities.
• Obtain and maintain EHS records and required documents as required by law.
• Manage EHS job functions for duties such as facility and jobsite observations, risk assessments, EHS training and compliance, workplace incident analysis, ergonomic assessments, traffic control measures, EHS inspections, corrective action/preventative action status, data collection and analysis of internal audits and systems.
• Conduct compliance reviews, general risk assessments and other EHS assessments to support the AWP Safety – EHS Management System program.
• Provide daily guidance and direction in EHS programs to the Business Unit and AWP Safety Leadership to ensure a common and effective approach.
• Coach, train, guide, support, and mentor the Regional EHS Managers through the AWP Safety – EHS Management System.
• Review all accidents/incidents and motor vehicle collisions which occur and investigate, analysis, reporting, and managing of the corrective actions.
• Lead, participate, and support severe/critical incident investigations and Root Cause Analysis as needed.
• Assist and support in the development and presentation of relevant EHS training.
• Ability to work with employees and leadership to achieve cultural change.
• Travel throughout the Business Unit as required/needed to perform any additional duties as needed.

Position Summary:

This position is responsible to provide day to day EHS support to the facility locations and operating teams within the designated region.  Support includes coaching, teaching, and training field personnel on safe operating behaviors and the design, development, and implementation of safety and risk control programs.  Functions as a subject matter expert and consultant to help internal clients build sustainable loss improvement processes within their operating organizations that they will own and operate.

Primary Responsibilities

• Provide daily and continuous safety support to their designated region.
• Conduct compliance reviews, general risk assessments and other safety assessments to support AWP Safety – EHS Management.
• Provide daily guidance and direction in EHS programs to the field level, facility leadership level, and regional leadership to ensure a common and effective approach.
• Maintain, audit, and update as needed AWP Safety – SOPs for all safe work practices and equipment and utilize them in the day-to-day training.
• Coach, train, guide, and mentor the regional employees through the AWP Safety Management System.
• Review accidents/incidents which occur in the area of responsibility and conduct field audits, reporting and managing the correction actions.
• Participate in and support detailed incident investigations and Root Cause Analysis.
• Assist in the development and presentation of relevant EHS training.
• Ability to work with employees and leadership to achieve cultural change in the face of potential resistance.
• Travel to branch locations and jobsites as required and perform any additional duties as needed.

Field Specific Responsibilities

• Visit and walk the jobsites on a regular basis to establish EHS presence and provide support- 80% Travel within designated region.
• Conduct daily, weekly, and monthly EHS Meetings/Trainings and schedule as needed.
• Perform field safety observations during each visit.
• Conduct critical behavior-based safety observations as needed.
• Perform additional duties as assigned by the Business Unit EHS Director.
• Work with the branch leadership and field teams to ensure work practices are understood and followed.
• Conduct EHS audits and assessments of on-going operations to measure compliance with regulatory requirements and conformance to AWP Safety company policies and procedures.
• Serves as the single point of contact for Region and Branch leadership in area of responsibility.
• Ensures EHS policies, procedures, programs, and systems are trained and available to the employees.

Key Performance Indicator Metrics

This position will be responsible to influence the following performance metrics:

• EHS Management System Facility Action Plans
• Region EHS Training Compliance: >95%
• OSHA Total Recordable Incident Rate (TRIR): <10%
• OSHA Days Away Restricted and Transfer Cases (DART)
• Incident Investigation and Root Cause Analysis
• Weekly Branch Location Visit Summary Completion: 8/week – 32/month – 384/year
• Driver Qualification Files and Compliance: >95%
• Responsible Vehicle Accident Rate

The Field Supervisor will uphold the core values of Ownership, Trust, and Teamwork. This position will have a passion for safety and leading teams. The Field Supervisor will support our EHS initiatives that protect employees, customers, and assets allowing all our team members to return home safely every day. This role is instrumental in achieving success through hard work, integrity, and developing yourself and others.   

• Support the Area Manager and General Manager in managing your team of protectors.  
• Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business
• Direct supervision for Field crews
• Maintain Field/Office Responsibilities; 80% in Field and 20% in Office
• Ensure that safety, quality, training, employee engagement, and retention are a prime focus of the business
• Protect the company’s employees, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices
• Coach, Motivate, Develop your team of protectors
• Develop relationships with internal and external customers to achieve goals and new business opportunities 
• Perform field and vehicle inspections, attend pre-bid meetings, meet with clients and work in the field with the team as needed
• Ensure customer service issues are addressed promptly and efficiently while providing the highest level of customer service 
• Assist in preparing daily schedules
• Monitor daily employee issues including payroll, timekeeping, benefits, time off requests, customer issues, and training requirements
• Facilitate teambuilding efforts and regular communications with team members 
• Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs 
• Obtain ATSSA and state-specific certifications 
• Become a subject matter expert in work zone setup/design and professional flagging 
• Other duties as assigned 

POSITION SUMMARY

The Field Administrator will play an essential role in AWP Safety’s growth by assisting the Operations team with multiple projects and duties, including but not limited to systems management, report generation, coordinating repairs/ maintenance, inbound/outbound calls, and interacting with customers to ensure satisfaction. The Field Administrator must be comfortable performing multiple tasks effectively with a focus on timeliness and responsiveness, high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.

RESPONSIBILITIES

• Provide daily reporting for the Operations team
• Monitor safety reporting submissions
• Validate job workflow, input daily traffic control tickets / orders daily
• Submit daily traffic control logs
• Assist & maintain rentals for walk in customers
• Maintain equipment/asset information in system
• Monitor and communicate vehicle inspection, periodic maintenance, and maintenance needs to facility leadership
• Create purchase orders for rentals and vendor purchases
• Ensure team member certifications are accurate and up to date in system to maintain compliance
• Track / Order PPE (Personal Protective Equipment) and other basic facility needs
• Attend scheduled calls and meetings (digital and in person)
• On call as scheduled
• Other duties / special projects as assigned