Corporate

The Account Manager will represent AWP Safety to prospective and existing accounts in the utility, construction, engineering, and event categories in the assigned regional geographic area. Responsible for maintaining existing business, with a strong focus on identifying new business through personal and telephone communication. The  Account Manager is also responsible for collecting and understanding industry trends to be competitive in the traffic control market.  Responsibilities include developing relationships with the key decision-making personnel in both existing and prospective accounts while participating in the account targeting process led by the Director of Sales.

• Strategically develop and implement profitable sales growth plans within assigned territory, to ensure alignment with company goals and objectives.
• Actively manage an existing pipeline of opportunities, with a strong focus on growing new opportunities.
• Build and maintain a robust pipeline of sales opportunities to exceed sales initiatives for new projects within the customer/prospect base.
• Maintain rapport with existing customers, while building a strong customer partnership as new sales opportunities are identified.
• Identify key account decision-makers and establish professional relationships.
• Perform customer follow-up activity to ensure brand promise and the operating performance is satisfactory.
• Collect and communicate industry trends and competitive activity within the assigned business territory regarding competitive practices.
• Manage overall relationships with internal and external customers: negotiate sales contracts, rate adjustment(s), and renewals and maintain sales forecast and CRM updates.
• Work closely with the inside sales team to ensure an excellent experience when providing quotes and other requested information.
• Identify high-potential prospect accounts and convert them to new growth opportunities.
• Partner with Billing, Collections, and AR on organizational changes to ensure an excellent most custom experience with accurate and on-time billing, while helping support resolution and retention.
• Work closely with Regional Operations Management to drive growth and overall customer experience.
• Alignment with Regional Sales Managers in support of National Account channel partners
• Participate in Quarterly Business Reviews.
• Develop and Maintain Salesforce Account information.
• Other duties as assigned

POSITION SUMMARY

The Field Supervisor will uphold the core values of Ownership, Trust, and Teamwork. This position will have a passion for safety and leading teams. The Field Supervisor will support our EHS initiatives that protect employees, customers, and assets allowing all our team members to return home safely every day. This role is instrumental in achieving success through hard work, integrity, and developing yourself and others.  

RESPONSIBILITIES

• Direct leadership/supervision for 40+ protectors (field based crews)
• Support the Area Manager and General Manager in managing and executing company initiatives
• Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business
• Maintain Field (80%) and Office (20%) Responsibilities
• Ensure safety, quality, training, employee engagement, and retention standards are met
• Protect the company’s team members, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices
• Coach, Motivate, and Develop assigned team of protectors
• Develop relationships with new and existing customers to achieve goals and new business opportunities
• Perform job site and vehicle inspections, attend pre-bid meetings, meet with clients, and work in the field with the team as needed
• Address customer service issues are promptly and efficiently while providing the highest level of customer service
• Assist in preparing daily schedules
• Monitor daily employee issues including payroll, timekeeping, benefits, time off requests, customer issues, and training requirements
• Facilitate teambuilding efforts and regular communications with team members
• Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs
• Obtain ATSSA and state-specific certifications
• Become a subject matter expert in work zone setup/design and professional flagging
• Other duties as assigned 

POSITION SUMMARY

The Field Supervisor will uphold the core values of Ownership, Trust, and Teamwork. This position will have a passion for safety and leading teams. The Field Supervisor will support our EHS initiatives that protect employees, customers, and assets allowing all our team members to return home safely every day. This role is instrumental in achieving success through hard work, integrity, and developing yourself and others.  

RESPONSIBILITIES

• Direct leadership/supervision for 30+ protectors (field based crews)
• Support the Area Manager and General Manager in managing and executing company initiatives
• Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business
• Maintain Field (80%) and Office (20%) Responsibilities
• Ensure safety, quality, training, employee engagement, and retention standards are met
• Protect the company’s team members, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices
• Coach, Motivate, and Develop assigned team of protectors
• Develop relationships with new and existing customers to achieve goals and new business opportunities
• Perform job site and vehicle inspections, attend pre-bid meetings, meet with clients, and work in the field with the team as needed
• Address customer service issues are promptly and efficiently while providing the highest level of customer service
• Assist in preparing daily schedules
• Monitor daily employee issues including payroll, timekeeping, benefits, time off requests, customer issues, and training requirements
• Facilitate teambuilding efforts and regular communications with team members
• Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs
• Obtain ATSSA and state-specific certifications
• Become a subject matter expert in work zone setup/design and professional flagging
• Other duties as assigned 

POSITION SUMMARY

The Field Supervisor will uphold the core values of Ownership, Trust, and Teamwork. This position will have a passion for safety and leading teams. The Field Supervisor will support our EHS initiatives that protect employees, customers, and assets allowing all our team members to return home safely every day. This role is instrumental in achieving success through hard work, integrity, and developing yourself and others.  

RESPONSIBILITIES

• Direct leadership/supervision for 30+ protectors (field based crews)
• Support the Area Manager and General Manager in managing and executing company initiatives
• Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business
• Maintain Field (80%) and Office (20%) Responsibilities
• Ensure safety, quality, training, employee engagement, and retention standards are met
• Protect the company’s team members, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices
• Coach, Motivate, and Develop assigned team of protectors
• Develop relationships with new and existing customers to achieve goals and new business opportunities
• Perform job site and vehicle inspections, attend pre-bid meetings, meet with clients, and work in the field with the team as needed
• Address customer service issues are promptly and efficiently while providing the highest level of customer service
• Assist in preparing daily schedules
• Monitor daily employee issues including payroll, timekeeping, benefits, time off requests, customer issues, and training requirements
• Facilitate teambuilding efforts and regular communications with team members
• Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs
• Obtain ATSSA and state-specific certifications
• Become a subject matter expert in work zone setup/design and professional flagging
• Other duties as assigned 

As a Crew Lead, you will play a crucial role in:

• Establishing and maintaining safe work zones using the proper equipment.
• Collaborating with team members to ensure the safety of all.
• Managing traffic flow effectively with stop/slow paddles.
• Delivering exceptional service and protection to our clients.

This position is responsible for day-to-day branch operations and business expansion.  This position is an active, hands-on role requiring contact with vendors, customers, operations, field locations, and corporate departments. The Assistant Manager should have experience with retail sales, safety products and concepts, utility and/or the construction industry; is responsible for selling and supervising the overall delivery of quality safety products and accessories.

ESSENTIAL FUNCTIONS

OPERATIONS

• Responsible for the implementation, coordination, and management of office operations in accordance with the corporate strategic plan
• Assist in the establishment and development of retail stores at current and future locations including sales goals, forecasts, and marketing strategies.
• Participate in the development and implementation of policy and strategic plans
• Drive the company focus on safety to employees and customers and conduct regular safety meetings in accordance with the company Environmental Health & Safety (EHS) Program.
• Assist in implementing programs to ensure attainment of business plan for growth and profit and manage budget
• Share a superior understanding of the company’s products and services, participate in the estimating process. Know and understand the effects of unit pricing on projects.

EMPLOYEE MANAGEMENT AND DEVELOPMENT

• Coach and develop staff to increase key cost efficiencies, revenue, and gross margins.
• Review and provide regular, balanced feedback to staff regarding safety, location’s financial performance, cross-functional and cross-company collaboration, people management and growth
• Actively participate in the identification, interviewing, and hiring decisions for vacancies
• Work with Branch Manager to build a strong succession plan for the product store.
• Communicate with employees regarding corporate initiatives and opportunities

CUSTOMER MANAGEMENT

• Work closely with the sales and other branches to solidify the company’s presence in the local marketplace and to identify potential opportunities for additional business
• Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction
• Coach staff to build strong relationships with existing customer base to maintain and grow the business

Job Description

As a Warehouse Associate, you are responsible for performing tasks involving physical labor at our local warehouse. You will handle and receive inventory from freight forwarders. Handle Will-Call Coordination such as keeping track of orders being pulled and finalizing orders before going out to customers. Warehouse Associate will handle any walk-in request from the store for products that are not available on the store floor. Associate will handle pulling orders and putting away backstock.

Key Responsibilities

• Restocking shelves
• Accepting incoming orders
• Processing and packing orders
• Counting inventory
• Ensuring orders are shipped in a timely manner
• Perform all other duties as assigned

Job Summary

The Account Manager will secure profitable business for their branch(es) and the company by selling the company’s portfolio of services, rentals, and products to potential and existing energy, broadband, transportation, and construction customers with who they develop and maintain effective customer/vendor relationships. The Account Manager is expected to meet or exceed sales/margin targets by using proper planning, effective sales presentations, a thorough understanding of industry trends and our competitors’ positions in the market, and continuous follow-up before and after the sale. The Account Manager will also conduct studies of their assigned territory, identify new potential customers and their needs, emphasize the advantage of engaging with our company, and implement strategies to attract and retain customers through effective collaboration with Operations and other key departments. This position is an active hands-on role requiring routine weekly travel, primarily within an assigned sales territory.

Key Responsibilities

• Responsible for attending and conducting weekly sales and cold call appointments with key decision makers on potential and existing accounts including, but not limited to, visiting the customer’s facility and/or job site, video and phone calls, email, etc.
• Build and maintain a solid and qualified pipeline, establishing professional customer/vendor relationships with appropriate customer contacts at all levels in relevant departments such as purchasing, engineering, project management, quality assurance, senior leadership, etc.
• Proactively identify and secure opportunities to help customers solve problems, quote on customer requirements, assist in providing job estimates, provide technical assistance as needed, and keep customers up to date on new developments
• Maintain involvement in execution of customer’s project/order to ensure that all services and products are meet or exceed the contracted expectations and conditions by consistently collaborating with Operations, Billing, and other key departments
• Effectively convey the Company’s focus on safety to employees and customers, and promote the company’s network of companies ability and commitment to deliver safe, high-quality, and on-time services
• Network as key point of contact for sales within assigned territory, identifying and executing on opportunities to increase sales by participating in various events, including but not limited to trade shows, association meetings and conferences, industry events, etc.
•  Track and regularly provide reports on all activity, target achievement, sales forecasts, lost business, orders and quotes, problems and recommended solutions for customer/vendor relationship or project concerns, changes in assigned territory or industry trends that may affect the Company, etc.
• Collaborate with Inside Sales, Billing, and Branch and Area Managers on sales strategies and procedures
• Other duties as assigned by leaders in Operations, Sales, or Corporate
• Perform all other duties as assigned.

The Field Supervisor will uphold the core values of Ownership, Trust, and Teamwork. This position will have a passion for safety and leading teams. The Field Supervisor will support our EHS initiatives that protect employees, customers, and assets allowing all our team members to return home safely every day. This role is instrumental in achieving success through hard work, integrity, and developing yourself and others.   

• Support the Area Manager and General Manager in managing your team of protectors.  
• Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business
• Direct supervision for Field crews
• Maintain Field/Office Responsibilities; 80% in Field and 20% in Office
• Ensure that safety, quality, training, employee engagement, and retention are a prime focus of the business
• Protect the company’s employees, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices
• Coach, Motivate, Develop your team of protectors
• Develop relationships with internal and external customers to achieve goals and new business opportunities 
• Perform field and vehicle inspections, attend pre-bid meetings, meet with clients and work in the field with the team as needed
• Ensure customer service issues are addressed promptly and efficiently while providing the highest level of customer service 
• Assist in preparing daily schedules
• Monitor daily employee issues including payroll, timekeeping, benefits, time off requests, customer issues, and training requirements
• Facilitate teambuilding efforts and regular communications with team members 
• Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs 
• Obtain ATSSA and state-specific certifications 
• Become a subject matter expert in work zone setup/design and professional flagging 
• Other duties as assigned 

The Field Supervisor will uphold the core values of Ownership, Trust, and Teamwork. This position will have a passion for safety and leading teams. The Field Supervisor will support our EHS initiatives that protect employees, customers, and assets allowing all our team members to return home safely every day. This role is instrumental in achieving success through hard work, integrity, and developing yourself and others.   

• Support the Area Manager and General Manager in managing your team of protectors.  
• Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business
• Direct supervision for Field crews
• Maintain Field/Office Responsibilities; 80% in Field and 20% in Office
• Ensure that safety, quality, training, employee engagement, and retention are a prime focus of the business
• Protect the company’s employees, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices
• Coach, Motivate, Develop your team of protectors
• Develop relationships with internal and external customers to achieve goals and new business opportunities 
• Perform field and vehicle inspections, attend pre-bid meetings, meet with clients and work in the field with the team as needed
• Ensure customer service issues are addressed promptly and efficiently while providing the highest level of customer service 
• Assist in preparing daily schedules
• Monitor daily employee issues including payroll, timekeeping, benefits, time off requests, customer issues, and training requirements
• Facilitate teambuilding efforts and regular communications with team members 
• Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs 
• Obtain ATSSA and state-specific certifications 
• Become a subject matter expert in work zone setup/design and professional flagging 
• Other duties as assigned 

As the Customer Relations Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will focus on accurate and timely invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.

RESPONSIBILITIES

• Invoice assigned customers timely and accurately
• Address billing questions and discrepancies timely
• Verify invoice procedures and validate customer contracts
• Ensure payments for assigned customers are received within terms by managing their open Accounts Receivables
• Communicate with internal and/or external customers
• Collaborate with the Field to complete tasks in a timely manner
• Act as a resource for other functions within AWP
• Provide training and support as requested
• Establish and maintain effective and cooperative working relationships with customers

Perform other duties and/or special projects as assigned
 

The Account Manager will represent AWP Safety to prospective and existing accounts in the utility, construction, engineering, and event categories in the assigned regional geographic area. Responsible for maintaining existing business, with a strong focus on identifying new business through personal and telephone communication. The  Account Manager is also responsible for collecting and understanding industry trends to be competitive in the traffic control market.  Responsibilities include developing relationships with the key decision-making personnel in both existing and prospective accounts while participating in the account targeting process led by the Director of Sales.

• Strategically develop and implement profitable sales growth plans within assigned territory, to ensure alignment with company goals and objectives.
• Actively manage an existing pipeline of opportunities, with a strong focus on growing new opportunities.
• Build and maintain a robust pipeline of sales opportunities to exceed sales initiatives for new projects within the customer/prospect base.
• Maintain rapport with existing customers, while building a strong customer partnership as new sales opportunities are identified.
• Identify key account decision-makers and establish professional relationships.
• Perform customer follow-up activity to ensure brand promise and the operating performance is satisfactory.
• Collect and communicate industry trends and competitive activity within the assigned business territory regarding competitive practices.
• Manage overall relationships with internal and external customers: negotiate sales contracts, rate adjustment(s), and renewals and maintain sales forecast and CRM updates.
• Work closely with the inside sales team to ensure an excellent experience when providing quotes and other requested information.
• Identify high-potential prospect accounts and convert them to new growth opportunities.
• Partner with Billing, Collections, and AR on organizational changes to ensure an excellent most custom experience with accurate and on-time billing, while helping support resolution and retention.
• Work closely with Regional Operations Management to drive growth and overall customer experience.
• Alignment with Regional Sales Managers in support of National Account channel partners
• Participate in Quarterly Business Reviews.
• Develop and Maintain Salesforce Account information.
• Other duties as assigned