Corporate

The Dispatcher position will be in at our Santa Ana branch location, and will service our Southern California locations. The Dispatcher’s responsibilities and essential functions include responding to inbound calls, dispatch technicians to work sites, follow up with customers after work is complete to ensure job satisfaction.

Key Responsibilities

• Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, job, or needs. 
• Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors. 
• Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment. 
• Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications. 
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information. 
• Report hiring needs and all employee issues to Branch Manager 
• Use tracking log form to account for work tickets, equipment, and employees. 
• Verify against the track log to ensure we have received all that was issued. 
• Monitor equipment locations and utilization to coordinate service and schedules. 
• Add new customer jobs and tickets to the computer system. 
• Monitor drivers throughout the day via the dispatch system. 
• Respond to emergency or same day request in a timely manner.  
• Perform all other duties as assigned.

The Dispatcher position will be at our Federal Way branch location,and will service our Washington locations. The Dispatcher’s responsibilities and essential functions include responding to inbound calls, dispatch technicians to work sites, follow up with customers after work is complete to ensure job satisfaction.

Key Responsibilities

• Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, job, or needs. 
• Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors. 
• Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment. 
• Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications. 
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information. 
• Report hiring needs and all employee issues to Branch Manager 
• Use tracking log form to account for work tickets, equipment, and employees. 
• Verify against the track log to ensure we have received all that was issued. 
• Monitor equipment locations and utilization to coordinate service and schedules. 
• Add new customer jobs and tickets to the computer system. 
• Monitor drivers throughout the day via the dispatch system. 
• Respond to emergency or same day request in a timely manner.  
• Perform all other duties as assigned.

Pay: $25.00 – $26.00 or BOE

• Provide the highest level of customer service and satisfaction
• Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service
• Receive any incoming customer service calls and emails
• Schedule and coordinate all service calls and adjust drivers’ daily schedules as required
• Monitor drivers throughout the day via the dispatch system
• Create the next day driver schedule ensuring customer needs are met
• Add new customer jobs and tickets to the computer system (TCR)
• Conduct job service checks for jobs that have been out for 30 days or more
• Complete a “final edit” of each job ensuring the ticket has all the required information for billing
• Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners
• Perform other functions as necessary or as assigned

The Fleet Mechanic will complete preventative maintenance activities and maintain fleet records regarding vehicles.  This position will uphold AWP’s core values and mission of protecting our customers’ people, business and time. The Fleet Mechanic position is responsible for repairs and routine maintenance within the assigned facility or remote locations when needed.

• Perform preventative maintenance activities
• Keep equipment available for use by inspecting and testing vehicles; complete preventive maintenance such as, engine tune-ups, brake systems and electrical devices.
• Maintain vehicle functional condition by listening to operator complaints; conduct inspections; repair engine failures; repair mechanical and electrical systems malfunctions; replace parts and components.
• Perform repair and maintenance of fleet equipment and various equipment.
• Inspect and evaluation of fleet and equipment
• Adhere to maintenance programs and procedures
• Maintain asset branding procedures
• Monitor and maintain vehicle equipment standards

Other duties as assigned

POSITION SUMMARY

The Field Supervisor will uphold the core values of Ownership, Trust, and Teamwork. This position will have a passion for safety and leading teams. The Field Supervisor will support our EHS initiatives that protect employees, customers, and assets allowing all our team members to return home safely every day. This role is instrumental in achieving success through hard work, integrity, and developing yourself and others.  

RESPONSIBILITIES

• Direct leadership/supervision for 30+ protectors (field based crews)
• Support the Area Manager and General Manager in managing and executing company initiatives
• Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business
• Maintain Field (80%) and Office (20%) Responsibilities
• Ensure safety, quality, training, employee engagement, and retention standards are met
• Protect the company’s team members, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices
• Coach, Motivate, and Develop assigned team of protectors
• Develop relationships with new and existing customers to achieve goals and new business opportunities
• Perform job site and vehicle inspections, attend pre-bid meetings, meet with clients, and work in the field with the team as needed
• Address customer service issues are promptly and efficiently while providing the highest level of customer service
• Assist in preparing daily schedules
• Monitor daily employee issues including payroll, timekeeping, benefits, time off requests, customer issues, and training requirements
• Facilitate teambuilding efforts and regular communications with team members
• Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs
• Obtain ATSSA and state-specific certifications
• Become a subject matter expert in work zone setup/design and professional flagging
• Other duties as assigned 

Seeking an independent thinker and a highly communicative individual that is adaptable to change with a strong commitment to process and people management. We are revolutionizing the industry, and we are seeking like-minded individuals to expand our footprint.

RESPONSIBILITIES:

• Develop project plans with milestones and resource assignments.
• Provide necessary program direction for planning, organizing, developing, and integrating projects across multiple functional areas.
• Assigning schedules, supplies and equipment to staff members
•  Equipment inventory cycles for all field service vehicles
•  An ability to communicate with the traveling public, co-workers, contractors, and inspectors clearly and confidently. 
• Traveling to customer sites and evaluating Traffic Control Supervisors and Flaggers
• Helping employees to improve and tracking employee progress
• Maintaining all rules, safety standards and responsibilities
• Submitting necessary reports to all stakeholders (senior leadership, HR, dispatch, billing)
• Manage project staff according to the established policies and practices of the organization.
• Responding to all on-call tasks and supporting Traffic Control Supervisors under your supervision.
• Lead project meetings, prepare meeting agenda and minutes, and follow up on action items.
• Maintain files to ensure that all project information is appropriately documented and secured.
• Evaluate and assess project results and provide recommendations for future improvement.

The Field Supervisor will uphold the core values of Ownership, Trust, and Teamwork. This position will have a passion for safety and leading teams. The Field Supervisor will support our EHS initiatives that protect employees, customers, and assets allowing all our team members to return home safely every day. This role is instrumental in achieving success through hard work, integrity, and developing yourself and others.   

• Support the Area Manager and General Manager in managing your team of protectors.  
• Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business
• Direct supervision for Field crews
• Maintain Field/Office Responsibilities; 80% in Field and 20% in Office
• Ensure that safety, quality, training, employee engagement, and retention are a prime focus of the business
• Protect the company’s employees, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices
• Coach, Motivate, Develop your team of protectors
• Develop relationships with internal and external customers to achieve goals and new business opportunities 
• Perform field and vehicle inspections, attend pre-bid meetings, meet with clients and work in the field with the team as needed
• Ensure customer service issues are addressed promptly and efficiently while providing the highest level of customer service 
• Assist in preparing daily schedules
• Monitor daily employee issues including payroll, timekeeping, benefits, time off requests, customer issues, and training requirements
• Facilitate teambuilding efforts and regular communications with team members 
• Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs 
• Obtain ATSSA and state-specific certifications 
• Become a subject matter expert in work zone setup/design and professional flagging 
• Other duties as assigned 

The Field Supervisor will uphold the core values of Ownership, Trust, and Teamwork. This position will have a passion for safety and leading teams. The Field Supervisor will support our EHS initiatives that protect employees, customers, and assets allowing all our team members to return home safely every day. This role is instrumental in achieving success through hard work, integrity, and developing yourself and others.   

• Support the Area Manager and General Manager in managing your team of protectors.  
• Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business
• Direct supervision for Field crews
• Maintain Field/Office Responsibilities; 80% in Field and 20% in Office
• Ensure that safety, quality, training, employee engagement, and retention are a prime focus of the business
• Protect the company’s employees, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices
• Coach, Motivate, Develop your team of protectors
• Develop relationships with internal and external customers to achieve goals and new business opportunities 
• Perform field and vehicle inspections, attend pre-bid meetings, meet with clients and work in the field with the team as needed
• Ensure customer service issues are addressed promptly and efficiently while providing the highest level of customer service 
• Assist in preparing daily schedules
• Monitor daily employee issues including payroll, timekeeping, benefits, time off requests, customer issues, and training requirements
• Facilitate teambuilding efforts and regular communications with team members 
• Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs 
• Obtain ATSSA and state-specific certifications 
• Become a subject matter expert in work zone setup/design and professional flagging 
• Other duties as assigned 

The Estimator position will be in office at either our Riverside or Santa Ana branch locations, and will service our Southern California locations, including but not limited to Poway, Santa Ana, and Riverside branches. The Estimator’s responsibilities and essential functions include researching, coordinating, creating and tracking quotes for the portfolio of services, rentals and products. This position is an active, hands-on role focusing on ensuring quotes or bids are made on all possible opportunities – growing existing accounts, and meeting or exceeding sales and margin targets. The position is an essential part of the team, supporting the day-to-day activities of the business at the branch and regional level.

Key Responsibilities

• Search, download, and review bidding opportunity information for upcoming projects with our scope of work / rentals / products via internet sites, bid calendars, prime contractor invitations, leads from account managers, and other bid opportunity sources.
• Analyze all available information to compile into a proposal estimate. Do takeoffs, build quotes, compile bidders lists, confirm bidding status, send out quotes, follow up with customers, and track the success of quotes.
• Complete proposals including bid documents, determining the project’s scope, and evaluating special conditions affecting the proposal (including site conditions, access, personnel, and equipment needs). Understand projects and all requirements. Determine key variables for cost and other estimates. Prepare estimates based on time, labor requirements, equipment costs, and specifications.
• Provide estimating support to other estimators and branches depending on business and bid opportunity volume of the branches involved.
• Contact current and potential customers in a sales capacity
• Provide project management and cost tracking support on awarded projects for assigned branches.
• Work with branch sales team on sales opportunities in conjunction with contract services.
• Work with purchasing department on getting the best price for materials
• Work with team members on sales/bid strategies
• Assist with branch inventory organization, tracking, and record keeping
• Assist with any other sales related tasks and other duties as assigned.
• Review market conditions and competitors to understand where we fit in the market – price and capabilities, etc.
• Complete other duties, tasks and special projects as assigned by Estimating Manager and Branch Managers.
• Participate in peer mentoring and on-the-job training.
• Perform all other duties as assigned.

Pay for this role:  $75k-85k or BOE

Come Grow with Us…Operations Administrator

The Operations Administrator is an essential role on the Operations team.  The admin has the freedom to work independently but is a vital part of the team.  He/she assists with multiple projects and duties, including inbound/outbound calls, coordinating repairs and customer relations to ensure satisfaction after work is complete.  Performing with a focus on accuracy, timeliness and responsiveness and high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.

Job Duties: 

• Invoice Management:
  • Create and process daily invoices with precision and timeliness.
  • Assist with end-of-month billing tasks, including:
    • Matching invoices with jobs.
    • Verifying pricing and modifications for accuracy.
    • Entering revisions provided by sales staff.
    • Sending out finalized invoices to customers.
• Contract Management:
  • Process contracts from creation to completion using the Point of Rental System.
  • Follow up on job modifications and obtain necessary information for contract updates.
• Collaboration and Support:
  • Work closely with sales staff to address job and invoicing questions.
  • Ensure accurate and timely communication regarding job details, modifications, and follow-ups.
• Customer Service:
  • Provide excellent customer service by answering phones and directing calls to the appropriate departments.
  • Address customer inquiries professionally and efficiently.
• Administrative Tasks:
  • Organize and maintain filing systems for contracts, invoices, and related documentation.
  • Assist with general office tasks as needed to support overall operations.

POSITION SUMMARY

The Field Supervisor will uphold the core values of Ownership, Trust, and Teamwork. This position will have a passion for safety and leading teams. The Field Supervisor will support our EHS initiatives that protect employees, customers, and assets allowing all our team members to return home safely every day. This role is instrumental in achieving success through hard work, integrity, and developing yourself and others.  

RESPONSIBILITIES

• Direct leadership/supervision for 30+ protectors (field based crews)
• Support the Area Manager and General Manager in managing and executing company initiatives
• Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business
• Maintain Field (80%) and Office (20%) Responsibilities
• Ensure safety, quality, training, employee engagement, and retention standards are met
• Protect the company’s team members, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices
• Coach, Motivate, and Develop assigned team of protectors
• Develop relationships with new and existing customers to achieve goals and new business opportunities
• Perform job site and vehicle inspections, attend pre-bid meetings, meet with clients, and work in the field with the team as needed
• Address customer service issues are promptly and efficiently while providing the highest level of customer service
• Assist in preparing daily schedules
• Monitor daily employee issues including payroll, timekeeping, benefits, time off requests, customer issues, and training requirements
• Facilitate teambuilding efforts and regular communications with team members
• Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs
• Obtain ATSSA and state-specific certifications
• Become a subject matter expert in work zone setup/design and professional flagging
• Other duties as assigned 

POSITION SUMMARY

The Field Supervisor will uphold the core values of Ownership, Trust, and Teamwork. This position will have a passion for safety and leading teams. The Field Supervisor will support our EHS initiatives that protect employees, customers, and assets allowing all our team members to return home safely every day. This role is instrumental in achieving success through hard work, integrity, and developing yourself and others.  

RESPONSIBILITIES

• Direct leadership/supervision for 30+ protectors (field based crews)
• Support the Area Manager and General Manager in managing and executing company initiatives
• Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business
• Maintain Field (80%) and Office (20%) Responsibilities
• Ensure safety, quality, training, employee engagement, and retention standards are met
• Protect the company’s team members, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices
• Coach, Motivate, and Develop assigned team of protectors
• Develop relationships with new and existing customers to achieve goals and new business opportunities
• Perform job site and vehicle inspections, attend pre-bid meetings, meet with clients, and work in the field with the team as needed
• Address customer service issues are promptly and efficiently while providing the highest level of customer service
• Assist in preparing daily schedules
• Monitor daily employee issues including payroll, timekeeping, benefits, time off requests, customer issues, and training requirements
• Facilitate teambuilding efforts and regular communications with team members
• Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs
• Obtain ATSSA and state-specific certifications
• Become a subject matter expert in work zone setup/design and professional flagging
• Other duties as assigned